PRIVACY POLICY

Privacy Policy for The Valentine Event Venue

Effective Date: 2/1/2025

Introduction

At The Valentine Event Venue ("we," "our," or "us"), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy applies to the collection and use of information via our website, https://thevalentineorlando.com/ ("Site"), and through any services provided, including text messaging communications related to events at our venue.

This Privacy Policy outlines how we collect, use, and protect your personal data, in accordance with the A2P messaging regulations and The Campaign Registry (TCR) requirements.

1. Information We Collect

We collect the following types of information from visitors to our Site and users who engage with us through A2P text messaging:

  • Personal Information: Information you provide us directly, including your name, email address, phone number, and other contact details when you sign up for events, promotions, or newsletters.

  • Usage Data: Information automatically collected when you visit our Site, such as IP address, browser type, and browsing patterns.

  • Text Messaging Data: When you opt-in to receive text messages, we collect your phone number and interaction data with our messages (e.g., opt-in, opt-out, and response activity).

2. How We Use Your Information

We use your information for the following purposes:

  • To communicate with you about events, promotions, and updates at The Valentine Event Venue.

  • To process event bookings and inquiries.

  • To send event reminders, alerts, and customer service messages via text.

  • To personalize your experience and improve our services.

3. Opt-In and Consent

By providing your phone number on our website or through event registration, you consent to receive text messages from us regarding event-related updates, promotions, and reminders.

  • Opt-In Process: When you provide your phone number, we will send a confirmation message to ensure you have opted in to receive texts. You will be required to reply with "YES" or another designated keyword to confirm your consent. Standard message and data rates may apply.

4. Opt-Out

You may opt-out of receiving text messages at any time. To do so, simply reply with “STOP” or “UNSUBSCRIBE” to any message we send you. Once you opt-out, we will stop sending promotional or event-related messages to your phone number. Please note that you may still receive transactional messages related to your event bookings.

5. Help and Support

If you have any questions or need assistance with your text messaging subscription, reply with “HELP” to any of our messages, and we will provide you with further instructions and support.

6. Data Security

We take the protection of your personal data seriously and implement reasonable security measures to safeguard your information. However, please note that no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Sharing Your Information

Text/ SMS Marketing: If you choose to opt-in to SMS communications from The Valentine Event Venue, you will receive text messages at the mobile number you provide. These messages might be automated and might include promotional offers, coupons, and/or information related to Beyond Menu or our affiliated restaurants, as well as information related to your orders and account.

Consent to Receive Automated Messages: You understand that consent to receive automated messages is not a condition of purchase or use of The Valentine Event Venue services. Messages may include but are not limited to, order confirmations, updates, and special offers.

Frequency of Messages: Message frequency may vary based on your orders, account activity, and ongoing promotions. You will receive messages relevant to your transactions and occasional promotional updates.

Opt-Out and Support Options: You may opt out of receiving text messages at any time by texting "STOP". Upon receipt of your opt-out request, you will be unsubscribed and will no longer receive text messages from us. A confirmation message will be sent to confirm that you have unsubscribed. Should you wish to re-subscribe, you may text "START" to receive SMS messages again. For assistance with the messaging service, text "HELP" or contact info@thevalentineorlando.com

Wireless Carrier Rates and Services: Wireless carrier message and data rates may apply. Wireless carriers are not liable for delayed or undelivered messages.

Confidentiality: We will maintain the confidentiality of your mobile number. Your mobile number will not be shared with third parties for their own marketing purposes. However, for operational purposes, your name and mobile number may be shared with our service providers who assist in the delivery of our SMS communications. These providers use your personal information solely to carry out the services they provide to The Valentine Event Venue.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the stated categories in this privacy policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. End users can opt out of receiving further messages by replying STOP or ask for more information by replying HELP. Message frequency varies. Message and data rates may apply.

8. Terms and Conditions for Text Messaging

By opting into our A2P text messaging program, you agree to the following terms:

  • You are providing your express consent to receive text messages from The Valentine Event Venue regarding events, promotions, and customer service.

  • You may opt out at any time by replying with "STOP."

  • Message and data rates may apply, and you are responsible for any fees charged by your mobile carrier.

  • We reserve the right to modify or discontinue our text messaging services at any time.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. We will post any updated policies on this page with an updated "Effective Date." Please review this page regularly to stay informed.

10. Contact Us

If you have any questions about this Privacy Policy or our text messaging program, please contact us at:

The Valentine Event Venue
Address: 5135 Adanson Street, Suite 112, Orlando, FL 32804
Email: info@thevalentineorlando.com
Phone: 407-403-5542

Terms and Conditions for The Valentine Event Venue

By accessing or using the Site, you agree to abide by the following terms and conditions:

  • Bookings: All bookings are subject to availability and confirmation.

  • Payment: Payments for event bookings must be made according to the specified terms, and any deposit or payment policies must be adhered to.

  • Cancellations: Any cancellations or modifications to event bookings must be made within the timeframe specified in the booking agreement.

  • Responsibility: The Valentine Event Venue is not responsible for any damages or losses resulting from the use of the venue or any events.

  • Upon messaging opt-in, the end user agrees to receive messages regarding (you can have more than one depending on your submitted messaging use case. e.g., my inquiry/marketing messages/delivery notification, etc.). End users can opt out by replying STOP or request more information by replying HELP. Message frequency varies. Message and data rates may apply.